ThousandEyes is now part of Cisco.

Learn More →
About Cisco

Planned Maintenance 2015-09-30

Last updated: Mon Feb 04 23:27:37 GMT 2019

In order to optimize the performance of our systems, we'll be performing rolling maintenance on our backend database systems, beginning on Wednesday, September 30th beginning at 4am UTC. This maintenance period is expected to run for approximately 90 minutes.

2015-09-30 0400-0530 UTC
2015-09-30 0000-0130 EDT
2015-09-29 2100-2230 PDT

Unlike our typical maintenance window, the platform will be available for the entire period. We'll be performing a code update earlier that evening, however, the code update is not expected to have any noticeable user impact, beyond the introduction of features introduced during the code update. While affected by the maintenance, customers will be unable to open test results for tests which are stored on the database server being updated.

API queries targeting a test on an afffected database system will return a 500 error while the database is offline.

While the database maintenance is ongoing, the reporting capabilities of ThousandEyes will be disabled. Report snapshots scheduled to run during the maintenance will be sent once the maintenance period is complete and the reporting service is restarted.

Agents will continue to collect data throughout the rolling period. Our alerting systems will continue to function as expected.