Knowledge Base

Getting support from ThousandEyes
Supported Enterprise Agent operating systems
Enterprise Agent support lifecycle policy
Working with Reports
Enterprise Agent Installation for Cisco Catalyst 9000 series switches
How to Uninstall the ThousandEyes Recorder
Working with the Activity Log
Secure access to ThousandEyes Appliances
Uninstalling the Enterprise Agent (Linux package)
Troubleshooting Endpoint Agent issues
Agent deployment with SaltStack module
ServiceNow Integration
What is an Account Group?
What is an Enterprise Agent?
Installing a Physical Appliance
Where can I get the Account Group Token?
What is Path Trace?
Network Overview shows packet loss that does not appear in Path Visualization
Working with Test settings
Adding or removing Adobe Flash on Enterprise Agents
Navigating Waterfall Charts for Page Load and Transaction Tests
Path Visualization: edge firewall incorrectly shows single hop to destination
Excluding periods of data from a report
Working with Raw BGP data
Network tests explained
Obtaining a list of ThousandEyes Agent IP Addresses
Configuring Endpoint Agent setup
ThousandEyes user session timeouts and terminations
Writing and testing proxy auto-configuration (PAC) files
Using the Transactions View
Firewall configuration for Enterprise Agents
Transactions - supported Selenium commands
Endpoint Agent Views - Scheduled Tests
Creating scheduled tests on Endpoint Agents
How Unit consumption works
CLI network troubleshooting utilities
Sharing Test Data
Quick Guide on Endpoint Agent
Agent to Agent Test overview
Password reset on the Virtual Appliance
ThousandEyes Metrics: What do your results mean?
Cloud Agent with Local Problems
Endpoint Agent Installation FAQ
Using the BGP Route Visualization view
Enterprise Agent deployment using Docker
End-of-Life announcement for Red Hat Linux package Enterprise Agents: versions 6.7, 7.2 and 7.3
End-of-Life announcement for Red Hat Linux package Enterprise Agents: versions 6.3 - 6.6 and 7.0 and 7.1
Customizing your Dashboard
Using the Voice Call view
Enterprise Agent deployment using Linux Package method
How to configure Single Sign-On (SSO): Metadata
SIP Server test settings
How to set up the Virtual Appliance
Installing the Endpoint Agent for Mac OS X
Installing the Endpoint Agent for Windows
Uninstalling the Endpoint Agent for Windows
Uninstalling the Endpoint Agent for Mac OS X
Endpoint Agent FAQ
Creating and editing Alert Rules
IaaS Enterprise Agent deployment - Amazon AWS
ThousandEyes support for SCIM
Security policy and public NTP servers on Enterprise Agents
Using the Path Visualization View
ThousandEyes view layouts
HTTP Server test fails with SSL Error: SSL certificate problem: unable to get local issuer certificate
Resetting an Enterprise Agent
Working with Agent settings
Static IP addresses for ThousandEyes repositories
Installing CA Certificates on Enterprise Agents
Configuring an Enterprise Agent to use a proxy server
Unlocking the ThousandEyes Appliance
Instructions for mitigating Meltdown and Spectre on Enterprise Agents
Enterprise Agent Installation for Cisco IOS XE Containers
How does the Endpoint Agent work
Enterprise Agent Installation on Juniper NFX routers
Virtual machine with NAT breaks Path Visualization
Discovering Device Layer Devices
How long does ThousandEyes retain customer data?
Using the Device Layer View
Role-Based Access Control explained
Cisco ASA breaks Path Visualization
Deleting an Endpoint Agent from the ThousandEyes platform
HTTP Server test error "dh key too small"
Crash Reporting for Enterprise Agents
Browsers supported by the ThousandEyes platform
NAT Traversal for Agent to Agent tests
Disabling the web server of a Virtual Appliance
POSIX Extended Regular Expression Syntax
How Alerts work
Enterprise Agent Utilization
Installing Enterprise Agents in Proxy Environments
How to use the ThousandEyes API
Installing Endpoint Agent for Windows via Group Policy
Working with Instant Tests
End-of-Life announcement for Ubuntu Precise Linux package Enterprise Agents
End-of-Life announcement for Precise-based Virtual Appliances
Voice Call test settings
RTP Stream test settings
Using the RTP Stream view
Using the SIP Server view
Comparison of Agent Types
Using the End-to-End Metrics view
Using Webhooks (server sample code included)
Users in multiple organizations
Enterprise Agent Hardware Requirements
Working with the Dashboard
Enterprise Agent Port Forwarding
Connecting to the ThousandEyes Virtual Appliance using SSH (Windows)
Alert Suppression Windows
Getting Started with ThousandEyes
Custom User-Agent strings in a Web test
What to do if te-agent stops running due to a VACUUM error
Replacing an Enterprise Agent
Enterprise Agent deployment, using ThousandEyes Virtual Appliance (Hyper-V)
Enterprise Agent deployment, using ThousandEyes Virtual Appliance (OVA)
Notification of upgrades, maintenance and outages
Dependency tree for ThousandEyes Enterprise Agent software
How to Configure SCIM with Okta
Changing ownership of a test
Adding a Profile Image with Gravatar
Configuring a local mirror of the ThousandEyes package repository
Running Enterprise Agent Virtual Appliance on RHEL 6 / CentOS 6 as KVM guest
Permissions and Roles explained
Adding user indicates email address "is valid but cannot be added at this time"
Excluding ThousandEyes Agents from Google Analytics
Getting Started with Endpoint Agent
Endpoint Agent Views - Web
Endpoint Agent End-user Experience
Connecting to the ThousandEyes Virtual Appliance using SSH (Mac/Linux)
Where are Cloud Agents available?
PagerDuty Integration
How DNS+ Domain tests work
Enterprise Agent on Docker Advanced Networking
Reports Snapshot message indicates widget configuration was corrupted
Slack and HipChat Integration
Obtaining a list of ThousandEyes Agent IP Addresses with te-iplist
Sending ThousandEyes Alerts via SMS
Using the FTP Server view
MPLS Tunnel Inference using Deep Path Analysis
Working with time zone settings
How to configure Single Sign-On with Bitium
How to configure Single Sign-On with Active Directory Federation Services (ADFS)
How to configure Single Sign-On with miniOrange
How to configure Single Sign-On with PingOne
How to configure Single Sign-On with OneLogin
Agent unable to trace path to destination?
Enterprise Agents: what information do we collect?
DSCP options in network tests
Permitted Content-types for Page Load tests
Working with Account settings
How to configure Single Sign-On with Okta
Embedding report widgets in external web sites
Using the Page Load view
Using the HTTP Server view
Using the DNS Server Metrics view
Using the DNS DNSSEC Trace view
Using the DNS Domain Trace view
Retaining data beyond the 90-day limit
Reasons for missing information on the Path Visualization View
Displaying and Alerting for Cloud Unit consumption
ThousandEyes Recorder disabled in Chrome on Windows
BrowserBot installation fails on Red Hat or CentOS in Amazon EC2
Working with Enterprise Agent Clusters
Bash (ShellShock) Security notice
Using the ThousandEyes Recorder
Custom Virtual Appliances
POSIX Extended Regular Expression Syntax (quick reference)
Working with Agent and Test Groups
Voice Test overview
Inside-out BGP visibility
Network utilization from Enterprise Agent test traffic
How to configure Single Sign-On with Google G Suite
Outage Detection - Terminal Interface Context
Reporting on data collected by Endpoint Agent
Endpoint Agent Views - Network Topology
Endpoint Agent Views - Session Details
Endpoint Agent Views - Network
Troubleshooting time synchronization on Enterprise Agents
What is the BrowserBot?
Data collected by Endpoint Agent
Troubleshooting automatic update problems on Enterprise Agents
Enterprise Agents: Hypervisor installation
Reasons for failure of private peering with ThousandEyes
Web Transaction tests for Salesforce.com
Writing JSON to API produces HTTP 406 response code
Create/Update/Delete tests using the ThousandEyes API
Identifying traffic from ThousandEyes Agents
How to generate TCP dump information
Outage Detection - Overview
How to generate a HAR file
Outage Detection in routing data
How DNS+ Server Latency tests work
Outage Detection in network traffic
DNS+ Vantage Point addition
Using the DNS+ Server Latency view
Using the DNS+ Mappings view
Using the DNS+ Availability view
Using the DNS+ Resolution Time view