ThousandEyes documentation is now hosted at docs.thousandeyes.com. Content on this site will no longer be updated.
Take me to the new site...

Knowledge Base

IaaS Enterprise Agent deployment - Amazon AWS
Working with Raw BGP data
ThousandEyes Product Lifecycle Policy
How to setup SCIM with Azure Active Directory
Internet Insights: Overview and Views
Working with the Dashboard
How to configure Single Sign-On with Azure Active Directory
How to plan for Enterprise Agent Upgrades
HTTP Server test fails with SSL Error: SSL certificate problem: unable to get local issuer certificate
Endpoint Agent Views - Session Details
Guide to ThousandEyes test types
Enterprise Agent Interface Selection
Endpoint Agent FAQ
How Alerts work
Installing Endpoint Agent Pulse for Windows
Creating and editing Alert Rules
Navigating Waterfall Charts for Page Load and Transaction Tests
Connecting to the ThousandEyes Virtual Appliance using SSH (Windows)
Working with Test settings
Browsers supported by the ThousandEyes platform
Obtaining a list of ThousandEyes Agent IP Addresses with te-iplist
Using Round-robin test scheduling
ThousandEyes Metrics: What do your results mean?
ThousandEyes support for SCIM
DSCP options in network tests
Secure access to ThousandEyes Appliances
Installing a Physical Appliance
Working with Instant Tests
User Entity Controls (UECs)
Step by step guide to troubleshooting Endpoint Agent problems
Working with Agent settings
Network Overview shows packet loss that does not appear in Path Visualization
Role-Based Access Control explained
Enterprise Agent deployment using Docker
Getting Started with Transactions
Creating scheduled tests on Endpoint Agents
Transaction Scripting Guide
How long does ThousandEyes retain customer data?
Working with web development tools
Endpoint Agent Views - Scheduled Tests
Endpoint Agent Views - Network Topology
Endpoint Agent Views - Wireless
Transactions (Classic) - Web Transaction tests for Salesforce.com
Transactions (Classic) - ThousandEyes Recorder disabled in Chrome on Windows
Using the Transactions (Classic) View
Transactions (Classic) - How to Uninstall the ThousandEyes Recorder
Transactions (Classic) - Using the ThousandEyes Recorder
Transactions (Classic) - Using the waitForCondition steps
Transactions (Classic) - Supported Selenium commands
Transactions (Classic) - resolving "Element is not clickable at point (X, Y)" error condition
Transactions - Executing custom JavaScript code
Static IP addresses for ThousandEyes repositories
Configuring a local mirror of the ThousandEyes package repository
Discovering Device Layer Devices
Getting Started with Endpoint Agent
Transaction Scripting Reference
Installing Endpoint Agent Pulse for Mac OS X
Outage Detection in network traffic
Outage Detection - Overview
How to set up the Virtual Appliance
Working with Labels for Agent and Test Groups
Outage Detection - Terminal Interface Context
ThousandEyes view layouts
Navigating our new menus
What is an Account Group?
Where can I get the Account Group Token?
Working with Account settings
NAT Traversal for Agent to Agent tests
HTTP Server test fails with SSL Error: OpenSSL SSL_connect: SSL_ERROR_SYSCALL
Using the Path Visualization View
Users in multiple organizations
Using Webhooks (server sample code included)
Dependency tree for ThousandEyes Enterprise Agent software
How to configure Single Sign-On (SSO): Metadata
Scheduled v/s instant tests
How to generate Packet Captures
Enterprise Agent Utilization
How to configure Single Sign-On with PingOne
Endpoint Agent proxy configuration for scheduled tests
Migrating ThousandEyes appliance or package-based Enterprise Agent to Docker
Configuring an Enterprise Agent to use a proxy server
Installing Enterprise Agents in Proxy Environments
Replacing an Enterprise Agent using the agent clustering method
Install the Enterprise Agent with BrowserBot on Oracle Linux Server 7
Upgrading Docker Enterprise Agents
Upgrading Ubuntu OS on Enterprise Agents
Replacing an Enterprise Agent using Agent Identity Files
How do I perform an in-place upgrade from the latest RHEL 6 to the latest RHEL 7?
Upgrading Ubuntu 14.04 Trusty Tahr-based ThousandEyes Appliances
Retaining data beyond the 90-day limit
Password reset on the Virtual Appliance
Uninstalling the Enterprise Agent (Linux package)
ServiceNow Integration
Missing dependencies for Enterprise Agent on Redhat Enterprise Linux RHEL 7 installation
Getting support from ThousandEyes
Installing Enterprise Agent on VirtualBox
Supported Enterprise Agent operating systems
Working with Reports
Enterprise Agent Installation for Cisco Catalyst 9000 series switches
Working with the Activity Log
Troubleshooting Endpoint Agent issues
Agent deployment with SaltStack module
What is an Enterprise Agent?
What is Path Trace?
Path Visualization: edge firewall incorrectly shows single hop to destination
Excluding periods of data from a report
Network tests explained
Obtaining a list of ThousandEyes Agent IP Addresses
Configuring Endpoint Agent setup
ThousandEyes user session timeouts and terminations
Writing and testing proxy auto-configuration (PAC) files
Firewall configuration for Enterprise Agents
How Unit consumption works
CLI network troubleshooting utilities
Sharing Test Data
Quick Guide on Endpoint Agent
Agent to Agent Test overview
Cloud Agent with Local Problems
Endpoint Agent Installation FAQ
Using the BGP Route Visualization view
End-of-Life announcement for Red Hat Linux package Enterprise Agents: versions 6.7, 7.2 and 7.3
End-of-Life announcement for Red Hat Linux package Enterprise Agents: versions 6.3 - 6.6 and 7.0 and 7.1
Customizing your Dashboard
Using the Voice Call view
Enterprise Agent deployment using Linux Package method
SIP Server test settings
Installing the Endpoint Agent for Mac OS X
Installing the Endpoint Agent for Windows
Uninstalling the Endpoint Agent for Windows
Uninstalling the Endpoint Agent for Mac OS X
Security policy and public NTP servers on Enterprise Agents
Resetting an Enterprise Agent
Installing CA Certificates on Enterprise Agents
Unlocking the ThousandEyes Appliance
Instructions for mitigating Meltdown and Spectre on Enterprise Agents
Enterprise Agent Installation for Cisco IOS XE Containers
How does the Endpoint Agent work
Enterprise Agent Installation on Juniper NFX routers
Virtual machine with NAT breaks Path Visualization
Using the Device Layer View
Cisco ASA breaks Path Visualization
Deleting an Endpoint Agent from the ThousandEyes platform
HTTP Server test error "dh key too small"
Crash Reporting for Enterprise Agents
Disabling the web server of a Virtual Appliance
POSIX Extended Regular Expression Syntax
How to use the ThousandEyes API
Installing Endpoint Agent for Windows via Group Policy
End-of-Life announcement for Ubuntu Precise Linux package Enterprise Agents
End-of-Life announcement for Precise-based Virtual Appliances
Voice Call test settings
RTP Stream test settings
Using the RTP Stream view
Using the SIP Server view
Comparison of Agent Types
Using the Network Overview
Enterprise Agent Hardware Requirements
Enterprise Agent Port Forwarding
Alert Suppression Windows
Getting Started with ThousandEyes
Custom User-Agent strings in a Web test
What to do if te-agent stops running due to a VACUUM error
Enterprise Agent deployment, using ThousandEyes Virtual Appliance (Hyper-V)
Enterprise Agent deployment, using ThousandEyes Virtual Appliance (OVA)
Notification of upgrades, maintenance and outages
How to Configure SCIM with Okta
Changing ownership of a test
Adding a Profile Image with Gravatar
Running Enterprise Agent Virtual Appliance on RHEL 6 / CentOS 6 as KVM guest
Adding user indicates email address "is valid but cannot be added at this time"
Excluding ThousandEyes Agents from Google Analytics
Endpoint Agent Views - Web
Endpoint Agent End-user Experience
Connecting to the ThousandEyes Virtual Appliance using SSH (Mac/Linux)
Where are Cloud Agents available?
PagerDuty Integration
How DNS+ Domain tests work
Enterprise Agent on Docker Advanced Networking
Reports Snapshot message indicates widget configuration was corrupted
Slack Integration
Sending ThousandEyes Alerts via SMS
Using the FTP Server view
MPLS Tunnel Inference using Deep Path Analysis
Working with time zone settings
How to configure Single Sign-On with Bitium
How to configure Single Sign-On with Active Directory Federation Services (ADFS)
How to configure Single Sign-On with miniOrange
How to configure Single Sign-On with OneLogin
Agent unable to trace path to destination?
Enterprise Agents: what information do we collect?
Permitted Content-types for Page Load tests
How to configure Single Sign-On with Okta
Embedding report widgets in external web sites
Using the Page Load view
Using the HTTP Server view
Using the DNS Server view
Using the DNS DNSSEC Trace view
Using the DNS Domain Trace view
Reasons for missing information on the Path Visualization View
Displaying and Alerting for Cloud Unit consumption
BrowserBot installation fails on Red Hat or CentOS in Amazon EC2
Working with Enterprise Agent Clusters
Bash (ShellShock) Security notice
Custom Virtual Appliances
POSIX Extended Regular Expression Syntax (quick reference)
Voice Test overview
Inside-out BGP visibility
Network utilization from Enterprise Agent test traffic
How to configure Single Sign-On with Google G Suite
Reporting on data collected by Endpoint Agent
Troubleshooting time synchronization on Enterprise Agents
What is BrowserBot?
Endpoint Agent Views - Network
Data collected by Endpoint Agent
Troubleshooting automatic update problems on Enterprise Agents
Enterprise Agents: Hypervisor installation
Reasons for failure of private peering with ThousandEyes
Writing JSON to API produces HTTP 406 response code
Create/Update/Delete tests using the ThousandEyes API
Identifying traffic from ThousandEyes Agents
How to generate a HAR file
Outage Detection in routing data
How DNS+ Server Latency tests work
DNS+ Vantage Point addition
Using the DNS+ Server Latency view
Using the DNS+ Mappings view
Using the DNS+ Availability view
Using the DNS+ Resolution Time view