(Resolved) 2019-01-07 11:00 UTC: Outage affecting Charlotte, NC Cloud Agent

Last updated: Tue Jan 08 21:38:42 GMT 2019

Charlotte, NC Cloud Agent is temporarily offline. ThousandEyes operations team is working with the provider on resolving the issue.

Affected Scope

Tests assigned to Cloud Agent Charlotte, NC are not performed and the data from this location may be missing during the time window outlined in the timeline below.

No other Cloud Agents are affected. 

Status

The issue has been resolved.

Event timeline

2019-01-07 21:27 UTC: Operations team and the provider have resolved the issue
2019-01-07 11:00 UTC: Operations team and the provider started working on a resolution of the issue.
2019-01-06 15:00 UTC: Beginning of the outage.