(Resolved) 2018-12-27 16:40 UTC Service Degradation: CenturyLink outage is affecting reachability of ThousandEyes services

Last updated: Wed Jan 02 10:46:19 GMT 2019

Latest update: CenturyLink has stated they have resolved all issues with their network. All ThousandEyes services should now be reachable.

Affected Scope:

The outage in CenturyLink's network was affecting multiple ThousandEyes services when these services were accessed via routes which travel through CenturyLink's network. The following components in ThousandEyes were affected:

1.- Cloud and Enterprise Agents: Agents could not reach ThousandEyes collector or may have packet loss in tests. 
2.- Data in tests may be affected or delayed. 
3.- Log-in problems, Some Web services may not loaded or reachable.
4.- BGP peering sessions may fail to initiate and fire alerts

Status:

CenturyLink has stated they have resolved all issues with their network. For additional details, please see CenturyLink's status page.

Event timeline:

2018-12-29 20:07 UTC: CenturyLink has resolved all network issues. Normal service has been restored completely.
2018-12-29 01:44 UTC: CenturyLink resolved the problem and is currently validating their service status. 
2018-12-27 16:40 UTC: CenturyLink detected the problem.