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(Resolved) 2018-12-27 16:40 UTC Service Degradation: CenturyLink outage is affecting reachability of ThousandEyes services

Last updated: Wed Jan 02 10:46:19 GMT 2019

Latest update: CenturyLink has stated they have resolved all issues with their network. All ThousandEyes services should now be reachable.

Affected Scope:

The outage in CenturyLink's network was affecting multiple ThousandEyes services when these services were accessed via routes which travel through CenturyLink's network. The following components in ThousandEyes were affected:

1.- Cloud and Enterprise Agents: Agents could not reach ThousandEyes collector or may have packet loss in tests. 
2.- Data in tests may be affected or delayed. 
3.- Log-in problems, Some Web services may not loaded or reachable.
4.- BGP peering sessions may fail to initiate and fire alerts


CenturyLink has stated they have resolved all issues with their network. For additional details, please see CenturyLink's status page.

Event timeline:

2018-12-29 20:07 UTC: CenturyLink has resolved all network issues. Normal service has been restored completely.
2018-12-29 01:44 UTC: CenturyLink resolved the problem and is currently validating their service status. 
2018-12-27 16:40 UTC: CenturyLink detected the problem.