Affected Scope:The impacted tests showed unexpected packet loss. The data was being collected as usual, so there were no gaps in the timeline.
Status:The Issue was resolved by our Service Provider and their vendor.
Event timeline:2019-02-26 18:25 UTC: Issue reported by a customer, investigation started.
2019-03-05 05:52 UTC: Issue identified. ISP is working to diagnose root cause and resolve issue.
2019-03-06 01:21 UTC: Service provider completed maintenance, the losses have stabilized and issue resolved.