(Resolved) 22019-03-06 01:21 UTC Outage Affecting Cloud Agent Amsterdam, Netherlands - IPv6

Last updated: Wed Mar 06 22:38:03 GMT 2019

Cloud Agent "Amsterdam, Netherlands - IPv6" was facing degradation in IPv6 service. The Service Provider and their vendor  worked to fix this issue. 

Affected Scope: 

The impacted tests showed unexpected packet loss. The data was being collected as usual, so there were no gaps in the timeline.

Status:

The Issue was resolved by our Service Provider and their vendor. 

Event timeline

2019-02-26 18:25 UTC: Issue reported by a customer, investigation started.
2019-03-05 05:52 UTC: Issue identified. ISP is working to diagnose root cause and resolve issue.
2019-03-06 01:21 UTC: Service provider completed maintenance, the losses have stabilized and issue resolved.