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(Resolved) 2019-02-12 23:05 (UTC) Service degradation affecting Cloud Agent location Johannesburg, South Africa IPv6

Last updated: Tue Feb 26 05:02:12 GMT 2019

The Cloud Agent in Johannesburg, South Africa IPv6 was unavailable between 2019-02-12 23:05 and 2019-02-13 00:55 UTC. 


Affected scope

Tests assigned to Cloud Agent Johannesburg, South Africa IPv6 were not performed during this time.  No other cloud agents were affected.



This issue was confirmed as resolved 2019-02-13 at 00:55 UTC. 


Event timeline

2019-02-13 00:55 UTC: Service was restored 

2019-02-12 23:30 UTC: Issue identified. Our operation and engineering teams are working on a resolution.

2019-02-12 23:10 UTC: Event detected by ThousandEyes service reliability team, investigation started.

2019-02-12 23:05 UTC: Start of service degradation.