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(Resolved) 2019-02-06 03:00 (UTC) Service degradation affecting API

Last updated: Fri May 01 17:47:42 GMT 2020

Initial deployment of the ThousandEyes platform update released on 2019-02-06 caused an increase in HTTP status code 429 responses returned from the ThousandEyes API. To resolve the issue, the release was rolled back and once the issue has been identified and fixed, the updated release was deployed again.


Affected scope

During the timeframe outlined below, customers may have received HTTP status code 429 responses without an increase in their volume of API requests.



The issue is resolved.


Event timeline

2019-02-06 22:00 UTC: Platform updates re-released, including the fix
2019-02-06 05:45 UTC: Platform updates rolled back
2019-02-06 05:30 UTC: Issue identified
2019-02-06 02:30 UTC: ThousandEyes identified an increase in HTTP status code 429 responses
2019-02-06 00:00 UTC: Platform updates were released