Reduced Support Coverage Feb 22-March 3

Last updated: Thu Feb 07 07:29:33 GMT 2019

Once a year, our entire company gathers together in the San Francisco Bay Area in order to set the organization's priorities and cadence for the year that follows. This year, the event will occur during the week of February 25th, 2019.  

In order to allow all team members to participate, we'll be reducing our chat and telephone-based support hours to 12 hours per day, from 6am to 6pm Pacific Standard Time, starting Friday February 22nd. We'll still have a team on call during the off-hours, but will be operating with reduced response times. We will resume 24-hour coverage beginning on March 3rd.

The following table provides our support hours and our committed response times during that period.  Outside of the specified window, we'll have personnel on call with 4-hour response-time commitments.

Support hour coverage
DateUTCESTPSTResponse time
February 22

Full coverage

(24 hours)

Midnight - 9pmMidnight - 6pm1 hour
February 23

Midnight - 2am

2pm - Midnight

9am - 9pm6am - 6pm1 hour
February 24

Midnight - 2am

2pm - Midnight

9am - 9pm6am - 6pm1 hour
February 25

Midnight - 2am

2pm - Midnight

9am - 9pm6am - 6pm1 hour
February 26

Midnight - 2am

2pm - Midnight

9am - 9pm6am - 6pm1 hour
February 27

Midnight - 2am

2pm - Midnight

9am - 9pm6am - 6pm1 hour
February 28

Midnight - 2am

2pm - Midnight

9am - 9pm6am - 6pm1 hour
March 1

Midnight - 2am

2pm - Midnight

9am - 9pm6am - 6pm1 hour
March 2

Midnight - 2am

2pm - Midnight

9am - Midnight6am - Midnight1 hour
March 3

Full coverage

(24 hours)

Full coverage

(24 hours)

Full coverage

(24 hours)

1 hour


If you have questions or concerns regarding this reduced support window, please contact either your account manager, or our support team.

Thank you in advance for your understanding.