Once a year, our entire company gathers together in the San Francisco Bay Area in order to set the organization's priorities and cadence for the year that follows. This year, the event will occur during the week of February 25th, 2019.  

In order to allow all team members to participate, we'll be reducing our chat and telephone-based support hours to 12 hours per day, from 6am to 6pm Pacific Standard Time, starting Friday February 22nd. We'll still have a team on call during the off-hours, but will be operating with reduced response times. We will resume 24-hour coverage beginning on March 3rd.

The following table provides our support hours and our committed response times during that period.  Outside of the specified window, we'll have personnel on call with 4-hour response-time commitments.

If you have questions or concerns regarding this reduced support window, please contact either your account manager, or our support team.

Thank you in advance for your understanding.