(Resolved) 2019-02-05 08:00 UTC: Cloud agents unavailable - Strasbourg and St. Louis

Last updated: Fri Nov 22 13:40:57 GMT 2019

Cloud agents in Strasbourg, France (IPv4 and IPv6) and St. Louis, MO (IPv4 only) were temporarily unavailable. We worked with our provider to restore the service.

Affected scope

Tests assigned to cloud agents Strasbourg, France (IPv4 and IPv6) and St. Louis, MO (IPv4 only) were not being performed during the outlined period. The data from these locations wasn't being collected and submitted to ThousandEyes platform until the service was restored. All other cloud agents were not affected by this event.

Status

The issue is resolved.

Event timeline

2019-02-05 18:00 UTC: Issue resolved.
2019-02-05 09:00 UTC: Issue identified. Our operations team is working on a resolution.
2019-02-05 08:30 UTC: Event detected by ThousandEyes service reliability team, investigation started.
2019-02-05 08:00 UTC: Agents offline.