(Ongoing) 2019-02-05 08:00 UTC: Cloud agents unavailable - Strasbourg and St. Louis

Last updated: Tue Feb 05 13:07:33 GMT 2019

Cloud agents in Strasbourg, France (IPv4 and IPv6) and St. Louis, MO (IPv4 only) are currently unavailable. We are already working with our provider to restore the service.

Affected scope

Tests assigned to cloud agents Strasbourg, France (IPv4 and IPv6) and St. Louis, MO (IPv4 only) are currently not being performed. The data from this location will not be collected and submitted to ThousandEyes platform until the service is restored. All other cloud agents are not affected by this event.

Status

The issue is currently ongoing.
Our operations team is already working on creating a fix for the issue.
Progress updates will be posted when the status changes.

Event timeline

2019-02-05 09:00 UTC: Issue identified. Our operations team is working on a resolution.
2019-02-05 08:30 UTC: Event detected by ThousandEyes service reliability team, investigation started.
2019-02-05 08:00 UTC: Agents offline.