(Resolved) 2019-02-03 20:32 UTC: Platform Service Degradation

Last updated: Fri Feb 08 09:39:32 GMT 2019

The ThousandEyes platform experienced a service degradation between 20:32 and 21:00 UTC 2019-02-03. Alerts notifications were not sent during this time. 

Affected scope

The ThousandEyes platform experienced a service degradation due to authentication components. 

  • The login page and other pages under app.thousandeyes.com were slow to load. 
  • Cloud, Enterprise, and Endpoint Agents collected data during this time. No test data was lost.  
  • Alerts were not sent between 20:30 and 21:00 2019-02-03. 

Event timeline

2019-02-03 21:00 UTC: Service was restored to normal operation
2019-02-03 20:32 UTC: Authentication-related issue detected.