(Resolved) 2018-07-12 09:35 UTC: Degraded performance on collector infrastructure

Last updated: Mon Aug 06 08:51:54 GMT 2018

Performance degradation on a single collector instance in ThousandEyes backend infrastructure prevented a subset of enterprise agents from getting updated test configurations during the time period outlined in timeline below. Existing tests execution and data submission to our backend infrastructure were not affected in any way, but for some agents, the agent offline notifications might have been sent out. The issue has been resolved since, but we are closely monitoring the situation.

Event timeline:

2018-07-12 09:35 UTC
: Degradation event started. Our operations team is already investigating the issue.
2018-07-12 10:04 UTC: Degradation event resolved, all backend infrastructure collectors are working as expected.