(Resolved) 2018-05-15 07:05 (UTC) Markham, Canada cloud agent offline

Last updated: Fri May 18 08:16:44 GMT 2018

Markham, Canada cloud agent was temporarily unavailable. The service has been restored since, as denoted in the Event Timeline section below.
 

Event Timeline:

2018-05-15 14:25 UTC: Recovery procedure has been completed. The cloud agent is back online.
2018-05-15 07:05 UTC: Markham, Canada cloud agent has become unavailable.
 

Customer Impact:

The Markham, Canada cloud agent was not providing test results during the time window outlined in the Event Timeline section. Customers will observe 'No Data' label in tests to which this cloud agent has been assigned. Since the agent has been entirely offline and has been redeployed to restore its service, test results have not been collected during event time and will therefore not be uploaded to the platform retroactively.