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(Resolved) 2018-12-17 21:15 UTC Service Degradation: BGP Data Slow to Populate

Last updated: Thu Dec 27 02:42:59 GMT 2018

Route Views, an upstream provider, updated DNS records. Data was slow to populate within the ThousandEyes platform during DNS propagation. 

Affected scope

BGP data was incomplete for several hours after the start of this event.

No data was lost, but not all data was provided in real-time during this service degradation. 


The issue is resolved

The DNS records were on a 24 hour TTL (Time To Live), and so propagation was not expected to complete until after 2018-12-18 21:30.  A temporary fix was implemented 2018-12-18 16:20 UTC. 

Further information regarding this issue may be found here:

Event timeline

2018-12-18 16:20 UTC: DNS records are still propagating, temporary fix is in place.
2018-12-17 21:30 UTC: DNS records are currently propagating. This may take several hours to complete.
2018-12-17 21:15 UTC: Issue identified. Our upstream provider confirmed that steps had been taken to resolve this issue.