(Resolved) 2018-10-17 12:55 (UTC) Service degradation affecting DNS+ Domain and DNS+ Server tests.

Last updated: Wed Oct 17 13:51:40 GMT 2018

Earlier today, ThousandEyes experienced degraded performance on the DNS+ infrastructure.

Due to a glitch in our data center server infrastructure, DNS+ Domain and DNS+ Server tests were not able to be run. Once the core issue was resolved, test processing resumed immediately.


Affected scope

During the event, the DNS+ Server and Domain test results did not appear in the web portal. No DNS+ alerts were triggered whilst the service was down. All other test types were not affected.


Status

The issue has been resolved.


Event timeline

2018-10-17 12:55 UTC: Issue resolved by our operation and engineering teams.

2018-10-17 08:19 UTC: Event detected by ThousandEyes service reliability team, the investigation started.

2018-10-17 08:10 UTC: Start of service degradation.