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(Resolved) 2018-10-09 15:00 (UTC) Service degradation affecting multiple Cloud Agents

Last updated: Sat Oct 20 13:49:09 GMT 2018

Multiple Cloud Agent locations are currently unavailable. We are already working on a fix to restore the service in all affected locations.


Affected scope

Data from multiple Cloud Agent locations might be missing or may arrive late into the ThousandEyes platform. Enterprise Agents and Endpoint Agents are not affected by this issue.


The issue is currently resolved.

Event timeline

2018-10-10 00:25 UTC:
 Issue resolved, all affected agents are fully operational. 

2018-10-09 23:25 UTC: Our ThousandEyes service reliability team is still working on this. 

2018-10-09 21:25 UTC: 78% of the affected agents have been fixed. 

2018-10-09 16:25 UTC: In order to mitigate this issue, ThousandEyes service reliability team started contacting the service providers of the affected agents. 

2018-10-09 15:25 UTC: Event detected by ThousandEyes service reliability team, investigation started.

2018-10-09 15:00 UTC: Start of service degradation.