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(Resolved) 2018-10-08 09:20 (UTC) Service degradation affecting Leipzig, Germany Cloud Agent

Last updated: Mon Oct 08 16:34:18 GMT 2018

Cloud agent in Leipzig, Germany was temporarily unavailable due to a local network configuration issue. We have worked with our hosting provider to restore the cloud agent service in that location.

Affected scope

Tests assigned to cloud agent Leipzig, Germany were not being consistently performed and the data from this location may be missing during the time window outlined in the timeline below. All other cloud agents were not affected by this issue.


The issue is resolved.

Event timeline

2018-10-08 13:00 UTC: Issue fully resolved.
2018-10-08 13:00 UTC: Service has been partially restored. SRE team is working on expanding the location capacity.
2018-10-08 10:50 UTC: Event detected by ThousandEyes service reliability team, an investigation started.
2018-10-08 09:20 UTC: Start of service degradation.