Earlier today, the ThousandEyes cloud agent in Leipzig, Germany went offline. The service provider made an unannounced change to their network that took the Leipzig, Germany agent offline.

Affected scope

Any tests assigned to the Leipzig, Germany cloud agent were not performed. The data from this location was not collected and submitted to ThousandEyes platform until the service was later restored. All other cloud agents are not affected.

Status

The issue is currently resolved.

Event timeline
 

2018-07-07 13:35 UTC: Issue resolved. Cloud agent in Leipzig, Germany is fully operational again.
2018-07-07 12:26 UTC: Issue identified. Our operation and engineering teams are working on a resolution.
2018-07-07 12:00 UTC: Event detected by ThousandEyes service reliability team, an investigation started.
2018-07-07 09:35 UTC: Start of service degradation.