The ThousandEyes Agent collectors experienced an outage between 2018-09-26 00:20 UTC and 2018-09-26 01:30 UTC.

Affected scope

Customers' Enterprise Agents may have reported as offline in the application.

Root Cause

Updates to ThousandEyes Agent software caused the ThousandEyes collectors to crash periodically when contacted by an Agent with the updated software.

Status

The issue has been resolved.

Event Timeline

2018-09-26 01:30 UTC: Fix for issue deployed. Collectors are no longer crashing due to new Agent code.
2018-09-26 00:20 UTC: First updated Agents begin contacting the collectors and causing crashes.