(Resolved) 2018-09-04 22:45 UTC Dublin, Ireland IPv6 Cloud Agent offline

Last updated: Wed Sep 05 01:28:31 GMT 2018

Resolved

The Dublin, Ireland IPv6 cloud agent was unavailable from 2018-09-05 11:00 (UTC) to to 2018-09-05 00:55 UTC due to a provider issue.

Affected Scope

The Dublin, Ireland IPv6 Cloud Agent was unable to complete tests while the provider issue was present. Customers will observe a 'No Data' message in tests assigned to this Cloud Agent, for test rounds in the time the issue was present. Data during the time the issue was present will not become available now that the issue has been resolved.

Status

The issue has been resolved.

Root Cause

The hosting provider for the Dublin Ireland IPv6 Cloud Agent experienced network failures. We are awaiting details.

Event Timeline:

2018-09-05 00:55 UTC: The Cloud Agent is back online.
2018-09-04 22:45 UTC: Dublin, Ireland - IPv6 cloud agent has become unavailable.