(Resolved) 2017-09-13 08:50 UTC: Data collector connectivity issues

Last updated: Wed Sep 13 12:38:53 GMT 2017

2017-09-13 08:50 UTC : On September 13th, 2017 starting from 8:50am UTC our data collector infrastructure is experiencing intermittent issues:

  • Some enterprise agents are being reported as offline and not submitting data to the platform.
  • In agent log fileĀ (/var/log/te-agent.log), there might be the following entry appearing:
    Error calling check_in: iqnet::ssl::throw_io_exception: Connection reset by peer

Our Operations team is currently working on a fix. Updates about the event will be provided in this KB article.

2017-09-13 11:55 UTC : the issue was resolved, all Enterprise Agents should be back online and uploading the locally cached data.