(Resolved) 2020-04-14 23:31 (UTC) Service degradation affecting API calls to /v6/audit/user-events/search endpoint

Last updated: Wed Apr 15 05:28:40 GMT 2020

Calls to API endpoint /v6/audit/user-events/search were returning response code 500 (Internal Server Error) from 2020-04-14 23:31 UTC to 2020-04-15 04:57 UTC.

Affected scope

Only API calls to /v6/audit/user-events/search endpoint are currently impacted. Browser-based web portal access worked as expected. All other systems were unaffected by this event.

Status

Resolved.

Event timeline

2020-04-15 04:57 UTC A fix has been deployed and the issue is now resolved.
2020-04-15 04:00 UTC Revised ETA for deployment of the fix is currently 2020-04-15 07:00 UTC
2020-04-15 01:17 UTC The issue has been identified and engineering is planning to deploy a patch within next hour to resolve.
2020-04-14 23:31 UTC Service degradation first observed.