(Resolved) 2020-04-10 19:08 UTC: Service degradation affecting app.thousandeyes.com and api.thousandeyes.com

Last updated: Fri Apr 10 20:13:02 GMT 2020

Users may have experienced errors or latency today, between 19:08 and 19:21 UTC, while using app.thousandeyes.com and api.thousandeyes.com. These errors prevented some users from logging into the platform. 

Status

We have addressed this issue and are monitoring performance.

Alerts and test data were not affected by this incident. 

We encourage all users to sign up for real-time notifications via email, SMS, or RSS at https://status.thousandeyes.com 

Timeline
 

2020-04-10 19:21 UTC: Last error observed from api.thousandeyes.com
2020-04-10 19:18 UTC: Last error observed from app.thousandeyes.com 
2020-04-10 19:08 UTC: Errors first observed