ThousandEyes is now part of Cisco.

Learn More →
About Cisco
ThousandEyes documentation is now hosted at Content on this site will no longer be updated.
Take me to the new site...

Release Update 2020-04-01

Last updated: Wed Apr 01 22:40:44 GMT 2020


Response to Coronavirus

The COVID-19 virus is putting a huge strain on IT and network teams all around the world. To help with the increased surge of remote workers, we at ThousandEyes are offering our Endpoint Agent product, free of charge. For more information, please see our blog or contact the ThousandEyes team.

Alerts API Update

In the next ThousandEyes release, the Alerts API endpoint will be updated to version 7.

Revert to API Version 6

The ThousandEyes API version 7 is currently in preview mode. As this version is subject to change, ThousandEyes recommends customers that are using version 7 revert back to the stable v6 API as soon as possible, unless accessing APIv7-specific endpoints that are not available in v6.

Migration of Transaction (Classic) Tests

In the coming weeks, ThousandEyes will be starting a migration plan to help customers migrate their existing transaction (classic) tests to the transaction test type. As part of that migration plan, we will be disabling the ability to create additional transaction (classic) tests from the product on April 30.

ThousandEyes will be working with individual customers as well as making an automated conversion tool available in the coming months to assist with the migration. If you need the ability to create additional transaction (classic) tests after April 30, contact the ThousandEyes support team.

Browser-Based Tests

In an upcoming release, ThousandEyes will upgrade the version of Chromium used by browser-based tests (page load, transaction [classic], and transaction tests) from version 68 to version 79. As part of this upgrade, Flash will no longer be supported, and any page load, transaction (classic), or Transaction test that depends on Flash is unlikely to continue working.

End of Installation Support for Red Hat Enterprise Linux and CentOS versions 7.4 and 7.5

As of this release, new customers will be required to deploy enterprise agents on Red Hat Enterprise Linux and CentOS versions 7.6 and later. RHEL and CentOS versions 7.4 and 7.5 have now been placed in the end of support lifecycle. ThousandEyes will be reaching out to customers to ensure there is time to upgrade.

Note: For more information on the end of support lifecycle, see Enterprise Agent support lifecycle policy.

ThousandEyes recommends that customers upgrade to the latest RHEL 7 minor version (version 7.7).

Warning: Red Hat Enterprise Linux 8 is not currently supported. Do not upgrade to RHEL 8.x.

New Documentation Platform

ThousandEyes is excited to announce that we will soon be launching a new website for product documentation. This is the first stage in our efforts to provide users with an improved content experience.

More information will be included in future release notes as we get closer to launch.

New Features and Enhancements

New Cloud Agent

ThousandEyes has added a new Cloud Agent with IPv6 capabilities in Panamá City. For a complete list of our Cloud Agent locations, see

Minor Enhancements

Previously, reports and dashboards that were shared across account groups were tagged as “Shared by Me”. This has been updated to “Shared”.

Bug Fixes

  • In previous releases, editing the direction for Agent to Agent alert rules was not possible. This has now been corrected, and the direction can now be configured.

  • An issue occurred for some Enterprise Agent users where BrowserBot was attempting to reuse Chromium browsers across multiple test rounds, and not resetting Chromium’s connection pools. This resulted in inconsistent transaction test results, and has been resolved.

  • Previously, XmlHttpRequests (“fetch()” requests, asynchronous HTTP requests, or XHR requests) requests that occurred during page load or transaction tests were not collected by BrowserBot, and not displayed in the waterfall view. This has been corrected.

  • An issue occurred when users selected or deselected credentials in the transaction test settings view, where unrelated credentials could toggle as well. This has been resolved.

  • Previously, network timings for assets were listed in the API v6 as -1 if the timing datum was not available (for example, if the assets were loaded from the browser’s cache), without context for the value. The API v6 has been updated to indicate on a per-asset basis whether the asset was loaded from the cache, to avoid confusion.

  • An inconsistency existed between the timeline and error breakdown for HTTP server views. This was because the timeline used time to first byte (TTFB) errors for the availability metric, while the error breakdown did not. TTFB errors have been removed from the availability metric calculation to correct this inconsistency.

  • Previously, the Agent Selector was missing from the "Run now → With changes" Views menu. This has been fixed.

  • Previously, public monitors could not be filtered during widget configuration when building a BGP-specific report or dashboard. This has been corrected, and public monitors can now be filtered as expected.

  • An issue occurred that prevented some users from duplicating a ThousandEyes built-in report. All reports can now be duplicated as expected.

Questions and Comments

Got feedback for us? Send us an email!