2020-03-26 Update on Our Operations During COVID-19

Last updated: Thu Mar 26 14:45:00 GMT 2020

As a global community, we are facing unprecedented and uncertain times. As the COVID-19 virus continues to spread, ThousandEyes has a heightened awareness of our responsibility to the communities we serve, including our employees, our customers, and our partners.

 

We have asked all ThousandEyes employees globally to refrain from business travel and to work from home, to help protect everyone’s health and safety. This transition has been smooth and we continue to deliver our service and support 24x7x365. Our business continuity plan includes planning for disruptive incidents (including pandemics) with scenarios where up to 50 percent of our personnel are unable to perform their functions, so we do not expect any interruptions in our service delivery. The 24/7 chat function in the product has been a really effective means of communication with our skilled customer engineers and we encourage you to continue to use that means to engage with us. 

 

We are also offering 90 days free use of our Endpoint Agents to all current and new customers to help you in supporting an unplanned increase in remote workers and irregular operations.

 

This week, we made available a free Internet Outage Map, which provides an up-to-date understanding of ongoing and recent Internet outages that may be impacting the end user experiences of your customers or employees.

 

Finally, we have converted all of our industry events into virtual events to enable our customers to participate and engage in the community while observing remote working and social distancing guidelines.

 

Our ThousandEyes teams remain dedicated to providing seamless support to you and your organization. If you have any questions, please do not hesitate to get in touch.

 

Sincerely,

 

Mohit Lad

CEO and Co-Founder

ThousandEyes

 

Additional information as it becomes available will be published in the Announcements section of our Knowledge Base. Please make sure you are subscribed to announcements to receive future updates (see instructions).