(Resolved) 2020-05-12 19:29:00 UTC Service Degradation impacting Endpoint Agent data

Last updated: Tue May 12 20:14:48 GMT 2020

The Endpoint Agent data services were facing service degradation. 

Affected Scope:

Endpoint Agent data was unavailable for viewing and configuration within app.thousandeyes.com and api.thousandeyes.com. Endpoint Agents also may have not received new configurations for Browser Sessions and Scheduled tests. 

Status: 

The issue is currently resolved.

Event timeline:

2020-05-12 19:29:00 UTC: First error observed, engineering and operations teams engaged.
2020-05-12 19:50:00 UTC: Services recovered, last error seen.