Some Enterprise and Cloud Agents could not contact the ThousandEyes Agent controller during this service degradation.

Affected Scope:
Some Enterprise and Cloud Agents were marked as "Offline" during this period. There was no observed impact on data collection and submission from Agents. New configurations made were not propagated during this period.

Status:
The issue has been resolved.

Event timeline:
2020-07-10 18:47 UTC Start of check-in failure
2020-07-10 18:53 UTC Check-in restored.