(Resolved) 2020-07-07-19:00 UTC Service degradation affecting BGP data processing from private monitors

Last updated: Wed Jul 08 01:01:43 GMT 2020

Issue Description

BGP data from private collectors missed updates from 2020-07-07 19:00 UTC to 20:00 UTC. Unfortunately it is not possible for the data to be backfilled.

Affected scope

Data from Private BGP sessions obtained during the above time window are not available within the ThousandEyes webapp and API. Data currently observed within the webapp and api, within this time window, reflects the state of private BGP paths at 19:00 UTC.

Status

The issue is now resolved.

Event Timeline

2020-07-07 21:00 UTC: Private BGP sessions are operating normally. Operations is currently performing a root cause analysis.