Affected Scope:
Due to a what appears to be a routing issue in AWS, Enterprise Agents hosted on AWS infrastructure may not be able to connect to ThousandEyes. This will result in agents appearing to be offline.  

Status:
The issue has been resolved. 

Event timeline:
2020-07-03 12:22 UTC This incident has been resolved.
2020-07-02 18:00 UTC Approximate start of the issue.  ThousandEyes Operations team was engaged and began pursuit of a fix from AWS.