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(Resolved) 2020-07-02 18:00 UTC : Enterprise Agents hosted in AWS (ap-southeast-1) cannot communicate with the ThousandEyes platform

Last updated: Fri Jul 03 00:30:34 GMT 2020

Affected Scope:
Due to a what appears to be a routing issue in AWS, Enterprise Agents hosted on AWS infrastructure may not be able to connect to ThousandEyes. This will result in agents appearing to be offline.  

The issue has been resolved. 

Event timeline:
2020-07-03 12:22 UTC
 This incident has been resolved.
2020-07-02 18:00 UTC Approximate start of the issue.  ThousandEyes Operations team was engaged and began pursuit of a fix from AWS.