(Resolved) 2020-07-02 18:00 UTC : Enterprise Agents hosted in AWS (ap-southeast-1) cannot communicate with the ThousandEyes platform

Last updated: Fri Jul 03 00:30:34 GMT 2020

Affected Scope:
Due to a what appears to be a routing issue in AWS, Enterprise Agents hosted on AWS infrastructure may not be able to connect to ThousandEyes. This will result in agents appearing to be offline.  

Status:
The issue has been resolved. 

Event timeline:
2020-07-03 12:22 UTC
 This incident has been resolved.
2020-07-02 18:00 UTC Approximate start of the issue.  ThousandEyes Operations team was engaged and began pursuit of a fix from AWS.