Reduced support coverage March 1st to March 8th (PST) 2020

Last updated: Thu Feb 20 17:22:25 GMT 2020

Once a year, our entire company gathers together in the San Francisco Bay Area in order to set the organization's priorities and cadence for the year that follows. This year, the event will occur during the week of March 1st, 2020.

In order to allow all team members to participate, we'll be reducing our chat and telephone-based support hours to 12 hours per day, from 6am to 6pm Pacific Standard Time, starting Sunday March 1st. We'll still have a team on call during the off-hours, but will be operating with reduced response times. We will resume 24-hour coverage beginning on March 8th

The following table provides our support hours and our committed response times during that period.  Outside of the specified window, we'll have personnel on call with 4-hour response-time commitments.

 
DateUTCESTPSTResponse Time (Email)
Sunday
March 1st

Midnight - 8am
2pm - Midnight

9am - 9pm6am - 6pm1 Hour
Monday
March 2nd
Midnight - 2am
2pm - Midnight
9am - 9pm6am - 6pm1 Hour
Tuesday
March 3rd
Midnight - 2am
2pm - Midnight
9am - 9pm6am - 6pm1 Hour
Wednesday
March 4th
Midnight - 2am
2pm - Midnight
9am - 9pm6am - 6pm1 Hour
Thursday
March 5th
Midnight - 2am
2pm - Midnight
9am - 9pm6am - 6pm1 Hour
Friday
March 6th
Midnight - 2am
2pm - Midnight
9am - 9pm6am - 6pm1 Hour
Saturday
March 7th
Midnight - 2am
2pm - Midnight
9am - 9pm6am - 6pm1 Hour
Sunday
March 8th
Regular coverage resumes at 2pmRegular coverage resumes at 9amRegular coverage resumes at 6am1 Hour

If you have questions or concerns regarding this reduced support window, please contact either your account manager, or our support team.

Thank you in advance for your understanding.