Once a year, our entire company gathers together in the San Francisco Bay Area in order to set the organization's priorities and cadence for the year that follows. This year, the event will occur during the week of March 1st, 2020.

In order to allow all team members to participate, we'll be reducing our chat and telephone-based support hours to 12 hours per day, from 6am to 6pm Pacific Standard Time, starting Sunday March 1st. We'll still have a team on call during the off-hours, but will be operating with reduced response times. We will resume 24-hour coverage beginning on March 8th

The following table provides our support hours and our committed response times during that period.  Outside of the specified window, we'll have personnel on call with 4-hour response-time commitments.

 

Date	UTC	EST	PST	Response Time (Email)
Sunday March 1st	Midnight - 8am 2pm - Midnight	9am - 9pm	6am - 6pm	1 Hour
Monday March 2nd	Midnight - 2am 2pm - Midnight	9am - 9pm	6am - 6pm	1 Hour
Tuesday March 3rd	Midnight - 2am 2pm - Midnight	9am - 9pm	6am - 6pm	1 Hour
Wednesday March 4th	Midnight - 2am 2pm - Midnight	9am - 9pm	6am - 6pm	1 Hour
Thursday March 5th	Midnight - 2am 2pm - Midnight	9am - 9pm	6am - 6pm	1 Hour
Friday March 6th	Midnight - 2am 2pm - Midnight	9am - 9pm	6am - 6pm	1 Hour
Saturday March 7th	Midnight - 2am 2pm - Midnight	9am - 9pm	6am - 6pm	1 Hour
Sunday March 8th	Regular coverage resumes at 2pm	Regular coverage resumes at 9am	Regular coverage resumes at 6am	1 Hour

If you have questions or concerns regarding this reduced support window, please contact either your account manager, or our support team.

Thank you in advance for your understanding.