(Resolved) 2020-02-11 22:00 UTC Service degradation affecting BGP data collection

Last updated: Wed Feb 12 03:36:54 GMT 2020

ThousandEyes BGP Collectors experienced issues that delayed public BGP data from appearing in the app and API. 

Affected scope

There was a delay in populating public BGP data within our app and API between 2020-02-11 22:00 UTC and 2020-02-12 03:20. BGP data collected from private monitors was unaffected. 
 

Status

This is has been resolved. 

Event timeline

2020-02-11 03:20 UTC All delayed data available within the ThousandEyes app and API
2020-02-11 23:30 UTC Download of data from public BGP Sources resumed. Services partially restored.
2020-02-11 22:00 UTC Start of service degradation. ThousandEyes Engineering and Operation teams engaged.