(Resolved) 2020-02-06 17:00 UTC ThousandEyes Chat Support Is Currently Experiencing Connection Issues

Last updated: Thu Feb 06 21:18:51 GMT 2020

ThousandEyes Customer Success Chat was Currently Experiencing issues.

Affected scope

Chats initiated from app.thousandeyes.com and developer.thousandeyes.com may not connect. Chats currently in-progress may disconnect. Emails to support@thousandeyes.com are unaffected, so please use this workaround should your chat disconnect.

Status

Chat connection issues have been resolved. Chat can now be initiated from app.thousandeys.com and developer.thousandeyes.com and no problems should occur.

Event timeline

2020-02-06 21:15 UTC The issue has been resolved
2020-02-06 17:00 UTC ThousandEyes Customer Success Engineers identified random disconnects from Chat Support