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(Resolved) 2020-02-06 17:00 UTC ThousandEyes Chat Support Is Currently Experiencing Connection Issues

Last updated: Thu Feb 06 21:18:51 GMT 2020

ThousandEyes Customer Success Chat was Currently Experiencing issues.

Affected scope

Chats initiated from and may not connect. Chats currently in-progress may disconnect. Emails to are unaffected, so please use this workaround should your chat disconnect.


Chat connection issues have been resolved. Chat can now be initiated from and and no problems should occur.

Event timeline

2020-02-06 21:15 UTC The issue has been resolved
2020-02-06 17:00 UTC ThousandEyes Customer Success Engineers identified random disconnects from Chat Support