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(Resolved) 2020-01-31 14:00 UTC Outage affecting multiple Cloud Agents in China

Last updated: Wed Feb 05 19:08:09 GMT 2020

Multiple Cloud Agents in China are experiencing problems performing DNS resolution. 

Affected scope

Since this prevents the Agent from contacting the ThousandEyes controller, test results will be missing.  Upon resolution there might be errors indicating this inability to resolve FQDNs.  The following Cloud Agents in China may be affected:
  • Guangzhou, China
  • Zhengzhou, China (China Mobile)
  • Chongqing, China (China Mobile)
  • Changsha, China (China Mobile)
  • Chengdu, China
  • Dalian, China (China Unicom)
  • Foshan, China
  • Ningbo, China (China Mobile)
  • Nanjing, China
  • Beijing, China (China Unicom)
  • Shanghai, China (China Telecom)
  • Shenyang, China (China Unicom)
  • Shijiazhuang, China (China Unicom)
  • Jinan, China (China Unicom)
  • Tianjin, China (China Mobile)
  • Wenzhou, China (China Telecom)
  • Wuhan, China (China Telecom)
  • Wuxi, China
  • Xi'an, China (China Telecom)
  • Dongguan, China


The issue has been resolved. 

Event timeline

2020-02-03 23:00 UTC DNS issue on the above Cloud Agents have been resolved. 
2020-01-31 14:00 UTC Issue detected.