(Resolved) 2020-01-23 20:20 UTC: Outage affecting Cloud Agents "Dublin" IPv4 and IPv6

Last updated: Fri Jan 24 09:19:29 GMT 2020

Cloud Agents "Dublin" IPv4 and IPv6 went offline at approximately 20:20 UTC on 2020-01-23. One of our providers went down. Our backup routes were not activated, we are looking into the cause and how to prevent this from happening again in the future.

Affected Scope

Tests using these Cloud Agents did not collect data during this outage.  Tests targeting these agents will show connection failures for test rounds in the outage period.

Status

The issue is currently resolved.

Event Timeline

2020-01-23 20:20 UTC: Start of outage

2020-01-23 21:50 UTC: Issue is resolved