(Resolved) 2020-01-14 13:50 UTC: Outage affecting Cloud Agent "Santiago de Chile, Chile"

Last updated: Tue Jan 21 23:40:42 GMT 2020

Cloud Agent "Santiago de Chile, Chile" began experiencing connectivity issues at approximately 13:50 UTC on 2020-01-14 and was not able to connect to the ThousandEyes platform. 

Affected Scope

Tests assigned to Cloud Agent "Santiago de Chile, Chile" reported Local Problems for the duration of this outage. Inbound tests targeting "Santiago de Chile, Chile" reported high loss or connection failure. 

Status

This issue is currently resolved.

Event Timeline 

2020-01-14 13:50 UTC:  Start of network outage.
2020-01-15 09:30 UTC:  Our operation team is investigating with the "Santiago de Chile" provider.
2020-01-17 21:00 UTC:  The provider resolved the network outage.