(Resolved) 2019-12-12 18:50 UTC ThousandEyes API and Application Experiencing Degraded Performance

Last updated: Fri Dec 13 03:23:00 GMT 2019

During normal database operations, degraded performance of https://app.thousandeyes.com and https://api.thousandeyes.com was observed by the ThousandEyes Operations team.


Affected scope

Some customers may experience endpoints at https://api.thousandeyes.com returning no data. Test data may be missing from some test rounds.


Status

The ThousandEyes Operations and Engineering teams investigated on this and resolved this issue. 

Event timeline

2019-12-13 2:20 UTC: The issue was resolved
2019-12-12 22:00 UTC: Database performance went back into acceptable parameters
2019-12-12 21:16 UTC: Degraded database performance returned
2019-12-12 19:15 UTC: ThousandEyes Operations and Engineering teams are investigating the issue
2019-12-12 19:00 UTC: Database performance went back into acceptable parameters
2019-12-12 18:50 UTC: Degraded database performance began