(Resolved) 2019-11-21 17:42 (UTC) Service degradation affecting access to Test data

Last updated: Fri Nov 22 00:20:46 GMT 2019

Our BGP data collection and Dashboards experienced issues due to degraded performance of our backend database.


Affected scope

During the timeframe shown in the Event Timeline, the degraded performance of our backend database caused issues with the following:

  • BGP data
  • Dashboards

Status

The ThousandEyes Ops team has resolved this issue.

Event timeline

2019-11-21 23:56 UTC: Backend database performance is back to normal. BGP data and Dashboards should no longer be affected.
2019-11-21 19:37 UTC: Ops has determined BGP data and Dashboards are being affected.
2019-11-21 17:42 UTC: Service degradation first observed