Affected scope
The following Cloud Agents in China experienced problems communicating with the ThousandEyes platform due to a network conditions between China Unicom and CenturyLink.
- Shanghai, China (China Telecom)
- Beijing, China (China Unicom)
- Guangzhou, China
- Jinan, China (China Unicom)
- Shijiazhuang, China (China Unicom)
- Dongguan, China
- Shenyang, China (China Unicom)
- Qingdao, China (Alibaba cn qingdao)
- Shenzhen, China (China Unicom)
- Dalian, China (China Unicom)
- Guangzhou, China (China Unicom)
Status
The issue has been resolved. Some test rounds were not performed during this outage.
Event timeline
2019-10-13 23:20 UTC Affected Cloud Agents were confirmed as reliably communicating with the ThousandEyes platform.
2019-10-13 23:10 UTC ThousandEyes adjusted BGP route advertisements
2019-10-13 20:55 UTC Start of service degradation