The ThousandEyes infrastructure to which Cloud and Enterprise Agents connect for configuration updates stopped servicing Agent connections after an upgrade.

Status:

This issue has been resolved.

Affected scope

The following activities for Cloud and Enterprise Agents were unavailable during this service outage: 

• Editing tests
• Creating tests
• Applying Alert Rules to tests
• Running Instant (Run Once) tests 

Existing tests continued to upload data to the ThousandEyes platform and existing alerts continued to be processed. Endpoint Agents were not affected.

Event timeline

2019-09-30 23:45 UTC: Outage resolved
2019-09-30 23:24 UTC: Outage detected