(Resolved) 2019-09-30 23:30 UTC Service outage affecting Cloud and Enterprise Agent changes

Last updated: Tue Oct 01 00:24:23 GMT 2019

The ThousandEyes infrastructure to which Cloud and Enterprise Agents connect for configuration updates stopped servicing Agent connections after an upgrade.

Status:

This issue has been resolved.

Affected scope

The following activities for Cloud and Enterprise Agents were unavailable during this service outage: 

  • Editing tests
  • Creating tests
  • Applying Alert Rules to tests
  • Running Instant (Run Once) tests 
Existing tests continued to upload data to the ThousandEyes platform and existing alerts continued to be processed. Endpoint Agents were not affected.

Event timeline

2019-09-30 23:45 UTC: Outage resolved
2019-09-30 23:24 UTC: Outage detected