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(Resolved) 2019-09-20 18:15 (UTC) Service degradation affecting Cloud Agent 'Albuquerque, NM'

Last updated: Sat Sep 21 17:10:35 GMT 2019

Cloud Agent 'Albuquerque, NM' is experiencing diminished test performance, due to network conditions causing high packet loss, between 2019-09-20 18:15 and 2019-09-21 3:05 UTC with 100% packet loss. Since 2019-09-21 3:05 UTC the packet loss vary up to 25% with peaks up to 98%.

Affected scope

Tests assigned to Cloud Agent 'Albuquerque, NM' experienced test rounds with packet loss of up to 100%. Higher level tests failed due to network conditions.

No other Cloud Agents were affected by this event.


This issue is resolved. 


Event timeline

2019-09-21 13:35 (UTC): The issue is resolved.

2019-09-21 08:10 (UTC): The issue is currently ongoing. The provider is experiencing outages in primary and redundant connections and they are working solving the issue.

2019-09-20 18:15 (UTC): Start of service degradation.