Cloud Agents in China are currently experiencing problems when communicating over TLS. 

Affected scope

The affected Cloud Agents are experiencing problems connecting to any site using TLS (e.g. https://) connections. The effects include:

• Errors on customer tests which use https:// URLs
• Delays in communication between the Cloud Agents and ThousandEyes for:
  • test data uploads
  • test configuration downloads

The following Cloud Agents are experiencing this issue:

• Beijing, China (Alibaba cn-beijing)
• Chengdu, China
• Foshan, China
• Guangzhou, China (China Mobile)
• Guangzhou, China
• Hangzhou, China (Alibaba cn-hangzhou)
• Nanjing, China
• Shanghai, China (Alibaba cn-shanghai)
• Shanghai, China (China Telecom)
• Shenzhen, China (Alibaba cn-shenzhen)
• Wenzhou, China (China Telecom)
• Wuhan, China (China Telecom)
• Wuxi, China
• Xi'an, China (China Telecom)

Status

The issue is currently ongoing.

Event timeline

2019-08-27 07:25 UTC Issue resolved. Agent operation has been restored.
2019-08-23 15:30 UTC Start of service degradation