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(Resolved) 2019-08-23 15:30 UTC Service degradation affecting Cloud Agents in China

Last updated: Sun Aug 25 01:21:39 GMT 2019

Cloud Agents in China are currently experiencing problems when communicating over TLS. 

Affected scope

The affected Cloud Agents are experiencing problems connecting to any site using TLS (e.g. https://) connections. The effects include:
  • Errors on customer tests which use https:// URLs
  • Delays in communication between the Cloud Agents and ThousandEyes for:
    • test data uploads
    • test configuration downloads
The following Cloud Agents are experiencing this issue:
  • Beijing, China (Alibaba cn-beijing)
  • Chengdu, China
  • Foshan, China
  • Guangzhou, China (China Mobile)
  • Guangzhou, China
  • Hangzhou, China (Alibaba cn-hangzhou)
  • Nanjing, China
  • Shanghai, China (Alibaba cn-shanghai)
  • Shanghai, China (China Telecom)
  • Shenzhen, China (Alibaba cn-shenzhen)
  • Wenzhou, China (China Telecom)
  • Wuhan, China (China Telecom)
  • Wuxi, China
  • Xi'an, China (China Telecom)

The issue is currently ongoing.

Event timeline

2019-08-27 07:25 UTC Issue resolved. Agent operation has been restored.
2019-08-23 15:30 UTC Start of service degradation