Affected scope
The affected Cloud Agents are experiencing problems connecting to any site using TLS (e.g. https://) connections. The effects include:
- Errors on customer tests which use https:// URLs
- Delays in communication between the Cloud Agents and ThousandEyes for:
- test data uploads
- test configuration downloads
- Beijing, China (Alibaba cn-beijing)
- Chengdu, China
- Foshan, China
- Guangzhou, China (China Mobile)
- Guangzhou, China
- Hangzhou, China (Alibaba cn-hangzhou)
- Nanjing, China
- Shanghai, China (Alibaba cn-shanghai)
- Shanghai, China (China Telecom)
- Shenzhen, China (Alibaba cn-shenzhen)
- Wenzhou, China (China Telecom)
- Wuhan, China (China Telecom)
- Wuxi, China
- Xi'an, China (China Telecom)
The issue is currently ongoing.
Event timeline
2019-08-27 07:25 UTC Issue resolved. Agent operation has been restored.
2019-08-23 15:30 UTC Start of service degradation