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Cloud Agent Maintenance 2019-07-18 and 07-19 Multiple AWS locations

Last updated: Thu Jul 18 02:23:03 GMT 2019

Maintenance periods

  1. 2019-07-18 16:00 to 18:00 UTC
  2. 2019-07-19 16:00 to 18:00 UTC

Affected Cloud Agents

The following Cloud Agents based in Amazon Web Services (AWS):

Group 1:

  • Tokyo, Japan (AWS ap-northeast-1)
  • Mumbai, India (AWS ap-south-1)
  • Singapore (AWS ap-southeast-1)
  • Sydney, Australia (AWS ap-southeast-2)
  • Montreal, Canada (AWS ca-central-1)

Group 2:

  • Frankfurt, Germany (AWS eu-central-1)
  • Dublin, Ireland (AWS eu-west-1)
  • London, England (AWS eu-west-2)
  • Paris, France (AWS eu-west-3)
  • São Paulo, Brazil (AWS sa-east-1)

Maintenance details

Our Operations team will be performing updates to the network configuration of the Cloud Agents in each of these locations. The updates will require some downtime, which will occur sometime within the maintenance window specified for that Agent.

Expected impact

During each Agent's downtime within the maintenance window, an Agent may display a "Local problems" message:

User-added image
when mousing over the Agent's icon in a Table tab, or similar error in other views.
Test results may not be uploaded to the ThousandEyes platform. Once connectivity is restored, the tests assigned to the Agent may display no data from the Agent during the period of the downtime.

Regional timings

Group 1:

Time ZoneBeginningEnding
UTC2019-07-18 16:002019-07-18 18:00
EDT2019-07-18 12:002019-07-18 14:00
PDT2019-07-18 09:002019-07-18 11:00

Group 2:

Time ZoneBeginningEnding
UTC2019-07-19 16:002019-07-19 18:00
EDT2019-07-19 12:002019-07-19 14:00
PDT2019-07-19 09:002019-07-19 11:00