Affected Cloud Agents: Osaka, Japan & Osaka, Japan IPv6

Maintenance period: Friday, April 19th, 2019 PST

Maintenance details: 

Due to an upcoming change in service Provider, users will observe a change in the Cloud Agent names and IP addresses, as well as node IP addresses and autonomous system numbers in Path Visualizations. 

Expected Impact:  

• We do not anticipate any downtime or impact on test performance.
• The Agent Name for Osaka, Japan will be updated to Osaka, Japan (IIJ)
• The Agent Name for Osaka, Japan - IPv6 will be updated to Osaka, Japan - IPv6 (IIJ)
• The change in ISP will be reflected in Path Visualization.
• Customers who utilize inbound access control lists (ACLs) to limit access to test targets should update their ACLs to include the following IP addresses. 

Contacting Support: 

We are available via our in-application chat function, or via email at support@thousandeyes.com to answer any questions that you may have.