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(Resolved) 2019-04-06 20:30 (UTC) Service degradation affecting Help & Support email delivery (Help & Support only!)

Last updated: Mon Apr 08 22:34:56 GMT 2019

The ThousandEyes Help & Support email delivery subsystem did not send support case related emails between 2019-04-06 20:30 UTC and 2019-04-08 17:00 UTC

Affected scope

This announcement is related to Help & Support email communication only, affecting support case update notifications, chat transcripts, etc.
Platform email communications such as alert notifications and account-related messaging were not affected by this event.


This issue has been resolved

Event timeline

2019-04-08 17:00 UTC: Issue resolved
2019-04-08 07:00 UTC: Event detected by ThousandEyes
2019-04-06 20:30 UTC: Start of service degradation.