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(Resolved) 2020-12-31 12:48 (UTC) Service degradation affecting Endpoint data and alerts

Last updated: Thu Jan 07 08:29:52 GMT 2021


Endpoint Agent data and alerts were delayed.

Affected Scope:

Some customers were experiencing delays in viewing Endpoint Agents data and receiving Endpoint Agents alerts.


The issue was identified and a fix released.

Event timeline:

2020-12-31 15:00 (UTC): Endpoint Agent data began to reduce.
2020-12-31 14:57 (UTC): The fix was applied by the ThousandEyes Operations team.
2020-12-31 13:40 (UTC): The issue was identified and a fix was being implemented.
2020-12-31 12:48 (UTC): First occurrence of the issue observed, engineering and operations teams engaged.