Due to an unexpected outage of ThousandEyes primary ISP, some customers experienced issues with the Platform reachability. Agent Controller Infrastructure reachability, as well as BGP Private peering infrastructure, were affected. Customers with ThousandEyes agents and private peering in Europe, Asia and US East Coast were affected the most. 

Affected scope
Platform reachability, Agent Controller Infrastructure reachability, and BGP Private peering were affected.Status

Current Status
This incident has been resolved by the service provider

Event timeline
2020-10-13 07:35 UTC: Event detected by ThousandEyes service reliability team, an investigation started.
2020-10-13 08:03 UTC: Issue identified and mitigated.
2020-10-13 08:45 UTC: This incident has been resolved by the service provided.