Due to an unexpected outage of ThousandEyes primary ISP, some customers experienced issues with the Platform reachability. Agent Controller Infrastructure reachability, as well as BGP Private peering infrastructure, were affected. Customers with ThousandEyes agents and private peering in Europe, Asia and US East Coast were affected the most. Affected scope Platform reachability, Agent Controller Infrastructure reachability, and BGP Private peering were affected.Status Current Status This incident has been resolved by the service provider Event timeline 2020-10-13 07:35 UTC: Event detected by ThousandEyes service reliability team, an investigation started. 2020-10-13 08:03 UTC: Issue identified and mitigated. 2020-10-13 08:45 UTC: This incident has been resolved by the service provided.
(Resolved) Service Provider Outage Impacting Platform reachability, Agent Controller Infrastructure reachability, and BGP Private peering from some geographical locations
Last updated: Tue Oct 13 18:51:39 GMT 2020