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(Resolved) Service degradation impacting platform and API availability

Last updated: Fri Oct 09 20:10:09 GMT 2020

Affected scope

Requests to and were suffering higher response times and failed with 5XX errors.

The incident is now resolved.

2020-10-08 19:30 UTC: 
Start of Service degradation
2020-10-08 19:40 UTC: Operations team implemented a fix and services started to recover. We are actively monitoring the performance.
2020-10-07 19:42 UTC: Services restored