Affected scope

Requests to https://api.thousandeyes.com and https://app.thousandeys.com were suffering higher response times and failed with 5XX errors.

Status
The incident is now resolved.

Timeline

2020-10-07 17:33 UTC: Start of Service degradation
2020-10-07 18:07 UTC: Operations team implemented a fix and services started to recover. We are actively monitoring the performance.
2020-10-07 18:10 UTC: Services restored