Due to a change in Service Provider, customers with tests assigned to Cloud Agent ‘Paris, France’ will observe a corresponding change in path-visualization and source IP.

This maintenance is scheduled to take place on Wednesday, October 7th, between 20:00 and 22:00 UTC. 

We do not anticipate downtime or impact on test performance. The Cloud Agent ID used within the ThousandEyes API will remain unchanged.

Customers who utilize an IP based ACL to protect targeted services should update their ACL to reflect the following IP addresses:

• 185.255.85.224/27
• 185.255.86.32/27
• 2A02:04BA:0100:0000:0008::/124
• 2A02:04BA:0100:0000:0009::/124
• 2A02:04BA:0100:0000:0010::/124
• 2A02:04BA:0100:0000:0011::/124

ThousandEyes support is available via in-app chat to provide assistance 24 hours a day.

Instructions for contacting support may be found in the following article: https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes