Summary

Alert notifications triggered from new BGP or FTP Alert Rules created between 2020-09-30 18:00 UTC and 2020-10-01 01:00 UTC may have been delayed or not sent.

Impact

The incident impacted alert notifications for alerts triggered from new BGP or FTP Alert Rules created between 2020-09-30 18:00 UTC and 2020-10-01 01:00 UTC only:

• If the impacted Alert Rule was triggered during the time of the incident, alert notifications may have been delayed until 2020-10-01 01:00 UTC.
• If the impacted Alert Rule was triggered but cleared by 2020-10-01 01:00 UTC, an alert notification may not have been received for this alert.
• Alert notifications triggered from existing Alert Rules were not impacted, no further impact is being observed for any alerts since 2020-10-01 01:00 UTC.

Status

The incident is resolved.

Timeline

2020-10-01 01:00 UTC: The incident was resolved.
2020-09-30 22:51 UTC: Operations has identified the source of this issue and is applying a fix.