ImpactDue to an issue with the BrowserBot 1.144 release, any Page Load or Transaction test which uses Kerberos authentication or utilises a Proxy PAC file which relies on the X11 service potentially failed with "Error: X11 Service is not running". This may have affected both Cloud and Enterprise Agents.
Current StatusThis incident has been resolved with the release of BrowserBot version 1.144.8.
2020-09-24 01:03 UTC: This incident has been resolved with the release of BrowserBot version 1.144.8.
2020-09-23 23:00 UTC: Engineering identified another issue and applied the fix for it in BrowserBot 1.144.8 release. Enterprise and Cloud Agents are expected to begin auto-update to 1.144.8 instead of 1.144.2 now.
2020-09-22 21:30 UTC: Engineering have identified the issue and BrowserBot version 1.144.2 is being progressively rolled out with a fix. Agents are expected to complete auto-updating to the fixed version by around 2020-09-23 23:00 UTC.
2020-09-22 19:32 UTC: The Development/Engineering team is currently working on a fix.