Impact

Due to an issue with the BrowserBot 1.144 release, any Page Load or Transaction test which uses Kerberos authentication or utilises a Proxy PAC file which relies on the X11 service potentially failed with "Error: X11 Service is not running". This may have affected both Cloud and Enterprise Agents.

Current Status

This incident has been resolved with the release of BrowserBot version 1.144.8.

Event Timeline

2020-09-24 01:03 UTC: This incident has been resolved with the release of BrowserBot version 1.144.8.
2020-09-23 23:00 UTC: Engineering identified another issue and applied the fix for it in BrowserBot 1.144.8 release. Enterprise and Cloud Agents are expected to begin auto-update to 1.144.8 instead of 1.144.2 now.
2020-09-22 21:30 UTC: Engineering have identified the issue and BrowserBot version 1.144.2 is being progressively rolled out with a fix. Agents are expected to complete auto-updating to the fixed version by around 2020-09-23 23:00 UTC.
2020-09-22 19:32 UTC: The Development/Engineering team is currently working on a fix.